Please call our main office at (516) 294-1338 and use the appropriate extension, below.

Our Call Center can also help you deal with problems: (516) 294-1338 ext. 1775

John R. Durso
x 1222
Joseph Fontano
x 1263
Jack Caffey, Jr.
Executive Vice President
x 1326
Neil Gonzalvo
Assistant to the President
x 1400
Monica Cavounis
Administrative Assistant
x 1222


  • Member Services Department - extension 1776
    • All Fund eligibility questions
    • Member, dependent and beneficiary changes
    • All claims issues
    • All general Plan information and questions
    • Virtually any other Medical inquiry or problem
    • All optical voucher requests
    • All dental issues
  • Prescription Department - extension 1223
    • All questions about the prescription plan
    • All prescription eligibility questions
    • Requests for prescription ID cards
  • Pension/COBRA Department - extension 1305
    • All Pension questions
    • All COBRA issues

Internal Operations

Elena Dundon
Senior Director of Internal Operations
x 1335

Contract Administration & Research 

Mike Pasquaretta
Director of Contract Negotiations
x 1246
Cindy Lopez x 1267

Special Projects & Political Affairs

Nikki Kateman
Deputy Director of Politics, Communications & Special Projects

x 1274

Community Service Division 

Jennifer Lipack
MAP Director
x 1304

Service Representatives

To Contact a Service Representative Please Call our Call Center at: (516) 294-1338 x 1775

 Union Representatives

To Contact a Union Representative Please Call our Call Center at: (516) 294-1338 x 1775